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Lotus Pest Control

Cancellation Policy

Last updated: April 5, 2026

This page explains the cancellation terms that apply to your Lotus Pest Control service plan agreement. The full agreement you signed at enrollment controls; this page summarizes it in plain language.

1. Initial Term and Renewal

Your service plan begins with a 12-month initial term. After the initial term ends, your plan automatically renews on a month-to-month basis and continues until you or we cancel it.

2. How to Cancel

Cancellation requires you to speak with an account manager. Verbal cancellation by phone is the accepted method; written confirmation follows the call.

  • Phone: (417) 238-0550 - Mon-Fri, 9AM-5PM CT
  • Email to start the process: [email protected] (include your name, address, and account number)
  • Customer portal: Log in at lotus.pestportals.com to submit a cancellation request - an account manager will follow up by phone to confirm

3. Notice and Billing During Notice

Cancellations require 30 days notice. Billing continues during the notice period; the next scheduled service within the notice window will be performed and billed.

4. Right of Rescission

You have 3 business days after signing to cancel your agreement for any reason (right of rescission). This right is waived if you request that the initial service be performed sooner than the 3-business-day window - once we have started the initial service at your request, the rescission right no longer applies.

5. Early Cancellation During the Initial Term

If you cancel during the 12-month initial term, you repay the initial-term discount that was applied at signing. The early cancellation fee equals the discount you received on the initial service and on the discounted monthly rate; the exact amount varies by agreement and is shown on your signed agreement.

After the initial term ends, cancellation is month-to-month with no early-cancellation fee.

6. Paid-in-Full Plans

If you paid for the year in full (PIF) and cancel before completing the plan:

  • Services already completed are billed at the standard monthly rate, not the discounted PIF rate
  • The difference between the PIF price you paid and the standard rate for services received is deducted from your refund
  • If services rendered at the standard rate exceed what you paid under PIF, no additional amount is owed and no refund is issued

Refunds are processed to the original payment method within 10 business days of cancellation confirmation.

7. Cancellation by Lotus Pest Control

We reserve the right to cancel or suspend service in the following circumstances:

  • Non-payment: Accounts more than 30 days past due may have service suspended. Reinstatement requires payment of the outstanding balance plus a $25 reinstatement fee
  • Unsafe conditions: If a technician cannot safely perform the service due to conditions at the property (aggressive animals, hazardous materials, structural danger), we may reschedule or cancel
  • Abusive conduct: Threatening or abusive behavior toward Lotus staff, technicians, or representatives may result in immediate service termination without refund
  • Inaccessible property: Repeated inability to access the property on scheduled service days may result in plan termination

Where Lotus cancels service for reasons within our control (e.g., technician unavailability), we will reschedule at no additional charge or provide a prorated refund for any prepaid services not rendered.

8. Rescheduling an Appointment

You may reschedule a single appointment at any time with 24 hours' notice at no charge via:

Rescheduling within 24 hours of the appointment is subject to technician availability.

9. Refund Processing

  • Credit card refunds: Processed within 5-10 business days (timing depends on your card issuer)
  • ACH/bank transfer refunds: Processed within 10 business days
  • Check refunds: Issued for original cash or check payments within 15 business days

We do not issue cash refunds. Refunds are returned to the original payment method only.

10. Disputes

If you believe a charge is incorrect, contact us within 30 days of the charge date. We will investigate and respond within 5 business days. Chargeback disputes initiated with your card issuer before contacting us may delay resolution.

11. Contact