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Lotus Pest Control

Service Guarantee

Last updated: April 5, 2026

We stand behind our work.

If covered pests return between your scheduled service visits, we come back and re-treat at no charge. The remedy is re-treatment, and the scope is the pests covered under your plan.

1. The Guarantee

Active Lotus Pest Control service plan subscribers receive free re-treatments between regularly scheduled service visits for pests covered under their plan. The re-service warranty covers the pests named in your agreement at the service address on file.

2. What to Expect After a Service

You may see MORE activity for 7-10 days after a service. That means the products are working. Pests come out of harborage areas and contact the treatment as it moves through the population. This is normal and expected, not a sign the service failed.

If you are still seeing covered pest activity past 10 days from your service date, give us a call or text. We will return and re-treat at no additional charge.

3. Scope of Coverage

The re-service warranty applies only to pests covered under your specific plan. Re-treatment is the remedy. The guarantee does not promise eradication; it promises we will come back and treat again if covered pests persist past the expected activity window.

4. Program-Specific Notes

Fire Ants

Fire ant control is a colony-elimination process. It can take 90+ days from the initial treatment before a noticeable reduction in mound activity. Free re-treatment under the fire ant warranty covers return visits during this period; mound-by-mound eradication is not a realistic expectation on a normal timeline.

Mole and Snake Reduction Programs

Our mole and snake programs carry no warranty. These are wild animals, and our service is structured as ongoing population reduction, not elimination. Conditions outside our control (neighboring properties, soil, weather, food sources, migration) drive re-entry pressure, and no re-treatment promise would be honest given those variables.

Termite Bait Plan

The termite bait plan carries a retreatment warranty for Eastern Subterranean Termites, the species covered by the bait station system. Other termite species (Formosan, drywood, etc.) are not covered under this warranty; treatment for those species requires a separate agreement.

5. What's Not Covered Under the Re-Service Warranty

  • Pests not in your plan. Mosquitoes, fleas, ticks, termites, bed bugs, rats, and German roaches require separate programs with their own terms.
  • Wildlife. Birds, bats, squirrels, possums, raccoons, and other wildlife are outside the scope of any pest plan.
  • Mole and snake service visits. These are reduction programs without a re-service warranty.
  • Structural conditions enabling reinfestation. Active leaks, rotting wood, or unsealed entry points that are not remediated between visits.
  • Ongoing pressure from neighboring properties. Heavy infestation pressure from adjacent units (apartments, multi-family, untreated yards) may require additional frequency outside the plan.
  • Accounts with unpaid balances. Re-treatments will not be scheduled on delinquent accounts.
  • Cancelled or lapsed plans. The guarantee is only active while your plan is current and in good standing.
  • Customer-caused conditions. Failure to follow post-treatment instructions that reduce treatment effectiveness (mopping treated surfaces before dry, etc.).
  • Pests introduced after service. Bed bugs brought in via luggage or used furniture, for example.

6. How to Request a Re-Treatment

If covered pests are still active past 10 days from your service, contact us:

We will schedule your re-treatment within 2-3 business days of your request, subject to technician availability. During peak season (spring/summer), scheduling may extend to 5 business days.

7. Limitations

Our guarantee does not constitute a warranty of complete pest elimination. Pest control manages pest populations to acceptable levels; complete eradication of all pests from all environments is not a realistic or promised outcome. Pest pressure varies by geography, season, neighboring properties, and environmental conditions beyond our control.

Our total liability under this guarantee is limited to the cost of additional re-treatments. We are not liable for property damage, health effects, or consequential losses claimed to result from continued pest activity.

8. Contact

  • Springfield, MO: (417) 238-0550
  • Bentonville, AR: (479) 235-5025
  • Little Rock, AR: (501) 404-2898
  • Email: [email protected]