SMS & Text Message Policy

Last updated: September 10, 2026

This SMS & Text Message Policy describes how Lotus Springfield, LLC, Lotus Bentonville, LLC, and Lotus Little Rock, LLC (collectively, "Lotus," "we," "us," or "our"), each a Texas limited liability company, use text messaging to communicate with customers and prospects, and explains your rights under the Telephone Consumer Protection Act (TCPA) and applicable state laws.

1. Who Sends These Messages

Text messages are sent by Lotus Springfield, LLC, Lotus Bentonville, LLC, or Lotus Little Rock, LLC, depending on your service location. Our SMS communications are powered by Twilio, a third-party communications platform. We are registered with wireless carriers under the 10DLC (10-digit long code) program to ensure reliable delivery of legitimate business messages.

2. Types of Messages We Send

Transactional / Service Messages (no separate opt-in required)

When you provide your phone number and schedule or purchase service, you may receive:

Appointment confirmation and reminder texts
Technician "on my way" notifications
Service completion summaries
Invoice and payment notifications
Account security alerts
Re-treatment scheduling reminders

Marketing / Promotional Messages (separate opt-in required)

With your explicit written consent, we may send:

Seasonal promotions and discounts
New service announcements
Referral program offers
Annual plan renewal reminders with promotional pricing

3. How to Opt In

You may opt in to SMS communications by:

Checking the SMS consent checkbox on our website forms (schedule inspection, contact, buy online)
Providing written or verbal consent to a Lotus sales representative
Replying START to any Lotus text message after receiving an initial outreach
Logging in to your customer portal and enabling SMS notifications in your communication preferences

We record the date, time, and method of your consent. Your consent to marketing messages is separate from and not required for service.

4. How to Opt Out

You may opt out of SMS messages at any time:

Reply STOP to any text message from us - you will receive a one-time confirmation and no further marketing texts
Reply HELP for assistance information
Contact us at [email protected] or (417) 238-0550 to opt out
Update your preferences in your customer portal under Communication Preferences

After opting out of marketing messages, you may still receive transactional service texts necessary to fulfill your active service agreement (e.g., technician arrival, appointment changes). To stop all texts, you must cancel your service agreement and opt out via STOP reply.

5. Message Frequency

Transactional messages: Sent as service events occur (typically 2-6 per service visit)
Marketing messages: No more than 4 per month

6. Message and Data Rates

Standard message and data rates may apply depending on your wireless carrier and plan. Lotus Pest Control does not charge for the messages we send. Contact your carrier for details on your messaging plan.

7. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Lotus Pest Control is not responsible for messages that are delayed or undelivered due to carrier filtering, network issues, or other factors outside our control.

8. Privacy

Your mobile number is used only as described in this policy and our Privacy Policy. We do not sell your mobile number to third parties. Your number is shared with Twilio solely for the purpose of delivering your messages.

9. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and the FCC's implementing regulations. We obtain prior express written consent before sending marketing messages using automated dialing systems. We honor all opt-out requests within 10 business days (typically within minutes).

10. Contact

Email: [email protected]
Phone: (417) 238-0550
Text: Reply HELP to any message for help; reply STOP to unsubscribe