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Lotus Pest Control

Privacy Policy

Last updated: September 10, 2026

Lotus Springfield, LLC, Lotus Bentonville, LLC, and Lotus Little Rock, LLC (collectively, "Lotus," "we," "us," or "our"), each a Texas limited liability company, respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lotuspest.co, use our customer portal, interact with our mobile app, or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1. Information We Collect

1.1 Information You Provide Directly

  • Contact information: Name, mailing address, email address, phone number(s)
  • Property information: Service address, property type, square footage, access notes
  • Payment information: Credit/debit card details (processed securely by our payment processor; we do not store raw card data)
  • Account credentials: Username, password (hashed), security preferences
  • Service history: Records of pest types, treatment areas, inspection results, and photos of your property
  • Communications: Messages, service requests, reviews, and feedback you submit
  • SMS/text consent: Phone numbers and opt-in consent status for text message communications

1.2 Information Collected Automatically

  • Log data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps
  • Device data: Device type, unique device identifiers, and mobile network information
  • Location data: General geographic location derived from IP address; precise GPS location if you use our mobile app with location permissions granted
  • Cookies and tracking technologies: See our Cookie Policy for details
  • Analytics: We use Google Analytics 4 (GA4) to understand how visitors interact with our site

1.3 Information from Third Parties

  • Review platforms (Google, Yelp, BBB) when you leave public reviews
  • Payment processors - transaction status and fraud signals
  • Referral partners - name and contact info when someone refers you

2. How We Use Your Information

We use the information we collect to:

  • Schedule, perform, and follow up on pest control services at your property
  • Send appointment confirmations, technician arrival notifications, and service summaries
  • Generate invoices, process payments, and manage billing
  • Maintain your service history and chemical application records (required by state law)
  • Send re-treatment reminders and plan renewal notices
  • Respond to your inquiries, complaints, and service requests
  • Send promotional offers and seasonal specials - only with your consent and subject to your opt-out rights
  • Improve our website, services, and operations using aggregated analytics
  • Comply with state pesticide application regulations, recordkeeping requirements, and other legal obligations
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Enforce our Terms and Conditions and other agreements

3. Legal Basis for Processing (where applicable)

Where privacy law requires a legal basis, we process your information based on:

  • Contract performance: To fulfill your service agreement with us
  • Legitimate interests: To improve our services, prevent fraud, and market to existing customers
  • Legal obligation: State pesticide recordkeeping laws require us to retain chemical application records for 3-7 years
  • Consent: For SMS marketing messages and optional cookies

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Service providers: payment processor, Twilio (SMS), SendGrid (email), AWS/Cloudflare (cloud storage), Google (analytics) - each bound by data processing agreements
  • State regulatory agencies: Missouri Department of Agriculture, Arkansas State Plant Board, and similar authorities may require pesticide application records
  • Law enforcement or courts: If required by valid legal process, subpoena, or court order
  • Business successors: In the event of a merger, acquisition, or sale of assets, your data may be transferred - we will notify you before it becomes subject to a different privacy policy
  • With your consent: For any other purpose disclosed to you at the time of collection

5. Text Message / SMS Communications

If you provide your mobile phone number and opt in to SMS communications, you consent to receive text messages from Lotus Pest Control including appointment reminders, arrival notifications, service summaries, and promotional offers. See our SMS & TCPA Consent Policy for full details. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message.

6. Cookies and Tracking

We use cookies, pixel tags, and similar technologies. See our Cookie Policy for a full breakdown of what we use and how to control it.

7. Data Retention

  • Active accounts: We retain your data for the duration of your service relationship plus 3 years
  • Chemical application records: Retained 5-7 years as required by Missouri and Arkansas pesticide regulations
  • Payment records: Retained 7 years for tax and accounting purposes
  • Marketing opt-out records: Retained indefinitely to honor your preferences
  • Inactive accounts: Data anonymized or deleted after 5 years of inactivity

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing: Unsubscribe from emails via the link in any email; reply STOP to opt out of SMS
  • Data portability: Request your data in a machine-readable format
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at [email protected] or call (417) 238-0550. We will respond within 30 days.

9. California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act. We do not sell personal information. You have the right to know what personal information is collected, to delete it, and to opt out of any future sale. To submit a CCPA request, contact us at [email protected].

10. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe we have inadvertently collected information from a child, contact us immediately.

11. Data Security

We implement industry-standard safeguards including TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and disclaim liability for unauthorized access outside our reasonable control.

12. Third-Party Links

Our site may link to third-party websites (e.g., PestPortals billing, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

13. Changes to This Policy

We may update this policy periodically. We will post the revised policy with an updated date. For material changes, we will provide notice via email or a banner on our site. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions, requests, or concerns:

  • Email: [email protected]
  • Phone: (417) 238-0550
  • Mail: Lotus Pest Control, 2131 W Republic Rd #539, Springfield, MO 65807