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Lotus Pest Control

Terms and Conditions

Last updated: September 10, 2026

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Lotus Springfield, LLC, Lotus Bentonville, LLC, and Lotus Little Rock, LLC (collectively, "Lotus," "we," "us," or "our"), each a Texas limited liability company. By requesting services, signing a service agreement, using our website, or making a payment, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Services

Lotus Pest Control provides residential and commercial pest management services in Missouri and Arkansas, including general pest control, mosquito control, and related services as described in your service agreement. Services are performed by licensed applicators in accordance with applicable state and federal regulations.

We reserve the right to refuse service to any property that presents unreasonable safety risks to our technicians, is inaccessible, or violates applicable law.

2. Service Agreements and Plans

Recurring service plans are governed by the terms of your signed service agreement, which may be executed electronically. Key terms include:

  • Plan cadence: Services are performed quarterly, bimonthly, or as specified in your plan
  • Access requirement: You must provide reasonable access to your property on scheduled service dates. Missed appointments due to lack of access may be billed as completed visits
  • Scope: Services cover pests specified in your plan at the service address on file. New construction, neighboring infestations, or conditions outside our control may require separate treatment
  • Changes to scope: Additions to service coverage may incur additional charges

3. Service Guarantee and Warranty

We stand behind our work. See our full Service Guarantee Policy. In summary:

  • Active plan subscribers are entitled to free re-treatments between scheduled visits if covered pests return
  • Re-treatment requests must be submitted within the active plan period
  • The guarantee does not apply to new pest species not covered under your plan, infestations caused by structural defects, or conditions created or worsened by the customer
  • We do not guarantee complete elimination of all pests - integrated pest management reduces populations to acceptable levels

4. Pricing and Payment

  • Rates: Service rates are as quoted at time of purchase. We reserve the right to adjust rates with 30 days' written notice for existing subscribers
  • Due date: Payment is due at the time of service if billed by service, or monthly on the same date as your initial service if on monthly billing
  • Autopay: If enrolled in autopay, your payment method will be charged at the time of service if billed by service, or monthly on the same date as your initial service if on monthly billing
  • Late payments: A 10% late fee applies if an invoice is not paid within 15 days. Service may be suspended for non-payment
  • Returned payments: Returned checks or failed ACH debits may incur a $35 returned payment fee
  • Paid-in-full plans: Paid-in-full plan discounts are forfeited if service is cancelled before plan completion; refunds are prorated at the monthly rate, not the PIF rate
  • Taxes: Prices do not include applicable sales or service taxes where required by law

5. Cancellation Policy

See our full Cancellation Policy. Key terms:

  • Month-to-month plans may be cancelled with 30 days' written notice via email to [email protected] or via your customer portal
  • Cancellation requests received fewer than 30 days before your next scheduled service may result in a final service charge
  • Prepaid (paid-in-full) plans cancelled early are refunded on a pro-rated basis at the standard monthly rate, not the discounted PIF rate
  • We reserve the right to cancel your service for non-payment, abusive conduct toward staff, or unsafe property conditions

6. Customer Responsibilities

You agree to:

  • Provide accurate information about your property, pest concerns, and any known sensitivities (people, pets, plants)
  • Follow all pre-treatment and post-treatment instructions provided by our technicians
  • Remove or secure pets, food, dishes, and sensitive items from treatment areas as instructed
  • Observe re-entry intervals stated on product labels and as communicated by your technician
  • Notify us of any adverse reactions to treatments within 24 hours
  • Ensure our technicians have safe, unobstructed access to all areas requiring treatment
  • Inform us of any individuals in your household with known chemical sensitivities, compromised immune systems, pregnancy, or similar conditions before service begins

7. Chemical Applications and Safety

All pesticide applications are performed by licensed applicators using EPA-registered products. See our Chemical Safety & Pesticide Disclosure for detailed product information, re-entry intervals, and safety data. By accepting service, you acknowledge:

  • You have had the opportunity to review product information before treatment
  • You will follow all re-entry intervals and safety instructions
  • You will notify us of any known allergies or sensitivities prior to treatment

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

We are not liable for:

  • Indirect, incidental, consequential, punitive, or special damages
  • Loss of business, profits, revenue, data, or goodwill
  • Damage caused by your failure to follow technician instructions
  • Pre-existing structural damage, moisture issues, or conditions that enable pest harborage
  • Infestations originating from neighboring properties, common areas, or sources outside our control
  • Damage to plants, lawns, or landscaping resulting from treatments applied as specified on the product label

Nothing in these Terms limits liability that cannot be excluded by law, including liability for gross negligence or willful misconduct.

9. Property Damage

Our technicians take reasonable care when accessing and treating your property. If you believe our service caused damage, you must notify us in writing within 72 hours of the service date. Claims submitted after this window may not be honored. We carry general liability insurance; our insurance carrier may be involved in investigating and resolving valid claims.

10. Indemnification

You agree to indemnify and hold harmless Lotus Pest Control, its officers, employees, and agents from and against any claims, damages, losses, and costs (including reasonable attorneys' fees) arising from: (a) your violation of these Terms; (b) your negligence or willful misconduct; (c) your failure to follow our safety instructions; or (d) any third-party claims related to conditions at your property.

11. Dispute Resolution and Arbitration

Any dispute arising out of or related to these Terms or our services that cannot be resolved informally shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), conducted in the State of Texas. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver: You agree to resolve disputes with us on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration against Lotus Pest Control.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws provisions. For matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in the State of Texas.

13. Website Use

By using our website, you agree not to:

  • Use the site for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the site or our systems
  • Use automated tools to scrape, crawl, or harvest data from the site
  • Transmit malware, spam, or other harmful content
  • Impersonate any person or entity

We reserve the right to terminate access to our website or customer portal for any violation of these Terms.

14. Intellectual Property

All content on our website - including text, logos, images, graphics, and software - is owned by or licensed to Lotus Pest Control. You may not reproduce, distribute, or create derivative works without our written permission.

15. Accessibility

We are committed to making our website accessible to all users. See our Accessibility Statement for details on our compliance efforts and how to request accommodations.

16. Changes to These Terms

We may update these Terms at any time. We will post the revised Terms with an updated effective date. For material changes, we will notify active customers by email. Your continued use of our services after changes take effect constitutes acceptance.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with your service agreement and any applicable addenda, constitute the entire agreement between you and Lotus Pest Control regarding our services and supersede all prior agreements, representations, and understandings.

19. Contact

Questions about these Terms?

  • Email: [email protected]
  • Phone: (417) 238-0550
  • Mail: Lotus Pest Control, 2131 W Republic Rd #539, Springfield, MO 65807